Service/Implementation Specialist - Bilingual
Payworks Inc. St-laurent, QC

Payworks is Canada’s fastest growing workforce management solutions provider and a multi-year winner of Canada’s Best Managed Companies program. With over 19,000 clients from coast to coast and more than 300 employees, we currently have an opportunity for a Client Service Representative working out of our Saint-Laurent, Quebec office.

The Service / Implementation Specialist manages new client expectations with a high level of service and support in response to their needs.  The incumbent will manage the set-up of any of Payworks workforce management solutions for new customers, taking them from the close of the sale and building an effective client/provider relationship. The Service / Implementation Specialist will interpret and determine the needs of the client and recommend or refer any issues or opportunities which arise from client queries to the appropriate internal team.


  • Competitive base salary and comprehensive benefits plan
  • An excellent pension plan with employer contributions
  • Community-minded culture – receive a paid day per year to volunteer and lots of opportunities to “pay it forward”
  • Cool perks – Annual Wellness Subsidy, Costco Membership, Parental Leave Benefits, Flex Time and more!
  • Follow us on Twitter to see why our employees and clients choose @PayworksInc.


  • Answer and assume full responsibility of French and English incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction
  • Uncover client needs through the use of effective probing techniques, active listening, and communication skills.
  • Administer database set-up and input data with keen attention to detail using the product input requirements specific to each client.
  • Administer needs analysis to uncover client needs through the use of questionnaires, effective probing techniques, active listening, and communication skills. 
  • Facilitate completion of implementation, from data entry to equipment delivery.
  • Initiate the system user relationship with the client administrator of Payworks product.   
  • Liaise with Sales personnel in managing the prospect/client relationship from the introduction to sale closure and effective/easy client setup.
  • Communicate effectively with all functional areas of Payworks pulling together all resources available to grow the business and meet company objectives
  • Consistently provide superior customer service to all clients.


  • You will be fluent in both French and English. 
  • You have the verbal communication skills to communicate effectively and the written communication skills to produce succinct correspondence in both languages. 
  • You possess strong desktop PC skills and technical and logical problem-solving abilities. 
  • Previous bilingual customer service or systems implementation experience would be an asset.  
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